Germany, Austria Standard Shipping (7-18 working days): Free Shipping

Switzerland Standard Shipping (30 working days): Free Shipping

Shipping Location

Most products are shipped from China, where the manufacturers we work with are located.

Worldwide Delivery

Products can be delivered worldwide.

Tracking Information

Once a tracking number has been created, we will notify you by email and update the details on the order page. You can then track the shipping status of your shipment.

We offer one year of free warranty, which covers a one-time replacement in case of material or parts defects. In addition, a lifetime warranty is available for a fee. The costs depend on the actual circumstances and allow for unlimited replacements.

Note

Free and fast shipping for replacement parts

Fast and uncomplicated service with 24/7 online damage reporting

No deductible or hidden fees

No protection for accidental damage

Effective Date & Warranty Coverage

Effective Date: Coverage begins on the day the warranty plan is purchased and ends upon expiration of the respective term. Terms range from 1 year to lifetime, depending on the service selected.

Warranty Coverage:

1. 
   Some illuminants are defective.
   
2. 
   The transformer is defective.
   

FAQ

1. What happens if I receive a replacement item?

The warranty plan automatically transfers to the replacement item.

2. What happens if I return my product?

According to our return policy, all products must be returned within 30 days of delivery. You can return the product in the "My Orders" section under "My Account". Once the return service scans your product, your warranty plan will be canceled.

3. Can I add a warranty plan to an already purchased product?

You can purchase a warranty plan within 90 days of purchasing an eligible product. To add the warranty plan to your original order, go to the product page of the purchased item and select the warranty plan there.

Introduction

You may request a return within 30 days from the date of receipt.

Return & Exchange Requirements

The fixture must be in the same condition as when received.

The fixture must not have been used.

The return must include all originally included parts.

All items must be returned in their original packaging.

You will need the receipt or proof of purchase.

Items returned within 30 days are eligible for a refund to the original payment method.

General Return Process

1. Request a Return

Please send an email to contact@womolighting.com including your order number, the number of items, the reason for the return, and photos of the opened or unopened package for status verification. The return request will be processed within 3 business days.

2. Return the Item

Once the return is approved, you will receive the return address and packaging instructions by email. The cost of return shipping is to be borne by the customer. It is recommended to choose a shipping service with tracking and delivery confirmation for the return, as we do not take responsibility for lost returns or exchanges.

3. Receipt and Inspection of the Return

Inspection usually takes 1-2 weeks. After receiving and inspecting your return, you will be informed about the refund outcome.

4. Refund

Once the return is approved, the refund will be issued to the original payment method. Please note that the respective payment provider may require additional time for processing and disbursing the refund.

To check the status of your refund, please visit Account > Order History.

If you paid with a credit or debit card, the refund usually takes 5-7 business days.

If you paid with PayPal, the refund usually takes 1-3 business days.

Shipping Costs & Return Fee

Return Shipping Costs: The cost of return shipping is borne by the customer.

Return Fee:

If the package has been opened and the original packaging is undamaged, but you no longer want or need the item, or if the item does not meet your expectations or is the wrong size, or if the package has been opened and the original packaging is no longer completely intact, but the item is still unassembled, undamaged, and resalable, we will retain 10% of the amount paid as compensation.

The light sources we provide free of charge are high-quality LED light sources. All dimmable lights can be conveniently filtered on the category pages.

At the request of many customers, we have also introduced a program for dimmable light sources. This special service will be available soon.

Should you receive damaged accessories, please contact us immediately for a replacement. We will cover the cost of the replacement, and the accessories will be delivered within 2 weeks.

Compatible with SAA / UL / ETL / CE / CSA