We want you to be completely satisfied with your purchase from womolighting. If you are not satisfied, you can return the item for a refund or exchange within 30 calendar days of receipt. The item must be in its original condition and original packaging. Please note that shipping costs are not refundable.

To initiate a return, please contact our customer service team at: contact@womolighting.de. You will receive further instructions there.

For more information, please see our Refund Policy.

Yes, you can cancel or change your order within 24 hours of placing the order. Please contact our customer service team as soon as possible via email at contact@womolighting.de. After 24 hours, your order may have already been processed, so changes may no longer be possible.

For your convenience, we accept the following payment methods:

1. Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
   
2. PayPal
   
3. Apple Pay
   
4. Google Pay

To check the status of your order, please visit our Track My Order page or click "Track My Order" at the bottom of any page. Simply enter your email address and order number (e.g., #4150) to see the latest updates.

We want to resolve issues with incorrectly delivered, defective, or soiled items for you as quickly as possible. As soon as you notice such an item, please contact our Customer Care Team immediately and send us the following information:

1. Your order number
2. The item name, SKU number, or photos of the item
3. A description of the problem and some clearly visible photos

We will get back to you as soon as possible.